We will be happy to make an exchange or credit the credit card account used for *any items you are not completely happy with. The item MUST be returned and received by Multi Chic within 14 days of the shipping date un-used and in perfect condition with original packaging. We cannot accept any return of USED items.
*Items marked FINAL SALE are not returnable.
*All Art sales are final. Multi Chic does not accept returns on Art & Wall Decor collection items.
*Custom orders, Special orders, monogrammed and personalized orders are not returnable.
Ship pre-paid and insured for the price of the product via a trackable carrier. (protects you in case the items are lost in transit.)
Please email us at firstname.lastname@example.org to notify us of your return & to obtain a return authorization number. THIS IS REQUIRED. No returns/exchanges will be processed without this return authorization number. Clearly label your package with your return authorization number.
We will email you the specific address to ship to.
Shipping and handling on returned merchandise is non-refundable.
Returns on items that included "Free Shipping" will be credited for the item minus the original shipping & handling charges we incurred to ship the item(s) out to you.
If you received an item that is damaged, defective or not the correct product, please notify us immediately upon receipt via email: email@example.com to receive further instructions.